GIXSOFT
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Delete Account and Data Request

Last updated: July 2026

GIXSOFT respects your privacy. Use this page to request deletion of account or cloud data associated with our apps. Data stored only on your device can be removed by uninstalling the app or clearing its storage in your device settings.

How to Request Deletion

Use our contact form to request deletion of account or cloud data associated with a GIXSOFT app.

Open contact form

Please include in your message:

  • The app name
  • The account email you used to sign in, if you signed in with a connected account in that app
  • Select "Privacy / account deletion" as the topic
  • Any additional details that help us locate your account or data

Data on Your Device

For offline-first apps, notes and files may be stored locally on your phone, tablet, or computer. To remove that data without contacting us:

  • Uninstall the app from your device, or
  • Clear the app's storage in your device settings under Apps → [app name] → Storage (or the equivalent path on your platform)

Revoke connected-account access

You can disconnect GIXSOFT apps from a connected account at any time through that provider's account security or permission settings, and often within the app itself.

Revoking access stops future access to that account. It does not by itself delete backup files already stored in your cloud storage.

Cloud backups

If you enabled cloud backup in a supported app, encrypted backup files may remain in your cloud storage (such as in an app-created backup folder). To remove that data:

  • Open your cloud storage and delete the backup files/folder, and/or
  • Disable cloud backup in the app, then delete related files in your cloud storage
  • Optionally revoke app access in the connected provider's account settings

GIXSOFT cannot permanently erase files that remain only in your own cloud account after you disconnect; those files are under your control with that provider.

What We Delete (Cloud / Account Data)

When your request is verified and processed, we delete applicable server-side data, such as:

  • Account information linked to the app, where an account exists
  • Notes or other app content stored on our services, where cloud or sync features were used
  • Usage or diagnostic data tied to your account, where applicable

If an app does not use accounts or cloud storage, there may be no server-side data to delete beyond your support request email.

What this request does not automatically delete

A deletion request to GIXSOFT does not automatically remove:

  • Notes and files stored only on your device (uninstall or clear app storage)
  • Files remaining in your own cloud storage
  • Purchase or subscription records held by an app store or billing platform
  • Ad identifiers or ad-related data held by advertising providers, where applicable

Processing time

After we receive a complete deletion request and can verify it, we aim to process applicable server-side deletions within 30 days (sooner when possible), except where a longer period is required by law or for security/fraud/billing records as described below.

Data Retention

Some information may be temporarily retained:

  • For legal, security, fraud prevention, or billing obligations
  • Backup copies may remain for up to 30 days before permanent deletion

Third-Party Services

If you used optional integrations in an app, related data may also be held by third parties such as:

  • App stores and distribution platforms
  • Cloud storage providers (where backup or sync was enabled)
  • Advertising or analytics providers (where those features were enabled)
  • Billing platforms (where purchases were made)
  • Speech recognition providers (where voice input was used)
  • AI service providers (where AI features were used)

Deletion through GIXSOFT does not automatically remove data held by third parties. You may need to manage those services separately under their policies.